Terms of Service

Northstar Reception

Last updated: August 24, 2026

These Terms of Service ("Terms") govern access to and use of the AI receptionist, appointment scheduling, website, and related services (collectively, the "Services") provided by Northstar Reception ("Northstar," "we," "us," or "our") to its business clients ("Client," "you"). By signing up for or using the Services, you agree to these Terms.

1. Services

Northstar provides AI-powered virtual receptionist services, which may include automated call answering, lead capture, appointment scheduling, and, depending on your plan, additional marketing or website services (such as ad management or website development). The specific services included in your plan are set out in your order/agreement with Northstar.

Services are provided on a month-to-month basis with no long-term contract, unless a separate written agreement states otherwise.

2. Account & Client Responsibilities

To use the Services, you agree to:

• Provide accurate, current information about your business, hours, pricing, and policies for use in configuring your AI receptionist
• Promptly notify us of any changes that affect how the AI receptionist should respond to callers
• Use the Services only for lawful business purposes
• Ensure you have the right to share any business or customer information provided to us for configuration purposes
• Comply with applicable laws regarding call recording and consumer notification in your jurisdiction, and to promptly flag to us any specific recording-disclosure requirements that apply to your business

You are responsible for reviewing your AI receptionist's configured scripts and responses and for promptly reporting any inaccuracies.

3. Fees & Payment

• Fees are billed monthly in advance (or as otherwise specified in your plan) via our designated payment processor.
• Current plan pricing is as set out in your order form or as communicated at signup.
• Because Services are month-to-month, either party may cancel as described in Section 4; fees already paid for the current billing period are non-refundable except where required by law.
• We may change pricing on a going-forward basis with reasonable advance notice.
• Late or failed payments may result in suspension of Services.

4. Term & Cancellation

• These Terms and your Service plan continue month-to-month until cancelled by either party.
• You may cancel at any time by providing notice to us (email is sufficient); cancellation will take effect at the end of the current billing period unless otherwise agreed.
• We may suspend or terminate Services for non-payment, misuse of the Services, or violation of these Terms, with notice where reasonably practicable.
• Upon termination, we will make reasonable efforts to provide you with any call logs, transcripts, or lead data collected on your behalf, upon request, for a limited period following cancellation.

5. AI-Generated Responses; No Guarantee of Accuracy

Our Services rely on artificial intelligence and third-party voice AI technology to interact with callers in real time. While we configure and tune the AI receptionist based on the information you provide, you acknowledge and agree that:

• AI-generated responses may occasionally be inaccurate, incomplete, or fail to reflect real-time changes to your business (e.g., updated hours, pricing, or availability);
• Northstar does not guarantee that every call will be handled perfectly or that every lead will be captured or booked correctly;
• you are responsible for reviewing captured leads/appointments and following up as needed, and for correcting any recurring AI errors by updating your configuration with us.

Northstar is not liable for lost business, missed appointments, or customer dissatisfaction arising from AI misinterpretation, technical failure, or third-party service outages, except as required by law.

6. Third-Party Services

Our Services incorporate third-party technology, including voice AI processing and appointment scheduling platforms. Your use of the Services is also subject to the availability and performance of these third-party providers, which are outside our control. We are not responsible for outages, errors, or data handling by third-party providers beyond our reasonable control, though we will work to resolve issues promptly.

7. Intellectual Property

• Northstar retains all rights to its underlying technology, AI configurations, website templates, and proprietary processes used to deliver the Services.
• You retain ownership of your business content, branding, and customer data provided to us.
• You grant Northstar a limited license to use your business information solely to configure, operate, and improve the Services provided to you.

8. Confidentiality

Each party agrees to keep confidential any non-public business information disclosed by the other party in connection with the Services and to use it only for purposes of the engagement, except as required by law.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, NORTHSTAR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI RESPONSES WILL BE ACCURATE IN ALL CASES.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NORTHSTAR'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU TO NORTHSTAR IN THE THREE (3) MONTHS PRECEDING THE CLAIM. NORTHSTAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify and hold harmless Northstar from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, misuse of the Services, or violation of applicable law, including laws relating to call recording and customer data.

12. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles, unless otherwise required by applicable law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active Clients, and continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms can be directed to: